Return Policy

Returns & Exchanges

• Returns are accepted within 14 days of purchase for unused, unopened items in their original packaging.
• To initiate a return, contact support@bdsmauthority.com within the 14-day window to obtain a Return Authorization (RA) number.
• Returns sent without prior authorization will not be accepted.
• Opened or used items are not eligible for return due to hygiene and safety standards.
• Approved returns must be shipped prepaid; COD shipments will be refused.
• Refunds are processed to the original payment method within 7–10 business days after inspection.

Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, please contact support@bdsmauthority.com within 24 hours of delivery.
• Include your order number, clear photos of the packaging and product, and a short description of the issue for faster resolution.
• Claims submitted after 24 hours may not qualify for replacement or credit.

Order Cancellations

• Orders can be canceled within 24 hours of placement at no additional cost.
• Cancellations requested after 24 hours may incur a small restocking fee to cover administrative costs.
• To request a cancellation, email support@bdsmauthority.com or call (888) 878-6168 during business hours.